Return Policy

 

Return Policy:

We offer 10 day full money back guarantee or exchange on any faulty items.  Please email us at sales@housenumberscanada.ca within the first 10 day of receiving your purchase, prior to return shipping for approval. Custom orders will be final size. 

 

Custom Orders:

Custom orders are numbers with backers, illuminated address signs, reverse cut and underline. RGB, metal and/or illuminated products are final sale. Sizes 4", 6" and 12" and any sizes higher will be final sale. All custom orders are made to suit your unique taste and specifications. For this reason; all custom orders will be a final sale unless there is a problem with the sign or connections. There will be a 20% re stock fee on any order we accept back.. 

 

Manufacturing Defects:

Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item.  Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item.

 

Shipping Damages: 

If you received a damage order from the carrier - please inform us by email at sales@housenumberscanada.ca.  We will need to submit a investigation report.  Please keep the item and box - do not send anything back.  The carrier will send you a request for photos and information on the damaged item. 

 

Online Shopping Return Policy:

Please email us at sales@housenumberscanada.ca within the first 10 day of receiving your purchase, prior to return shipping for approval.  Return shipping cost is the customer’s responsibility.  We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund.

Thank you for shopping at House Numbers Canada, we truly appreciate your support.

wayfinding identity

Identification Signs

Identification Signs, Simple and effective information about individual location such as: Room Numbers, Mechanical Rooms, Electrical Rooms, Elevator Signs, Floor Numbers, Fire Safety, Parking signage and Public Facilities.

Our cost effective method allows multiple layouts, simple designs, engraved or raised text and FREE SHIPPING. All signs are shipped with double sided tape on each back for easy installation.

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Wayfinding signage

Informational

When creating an Informational Wayfinding sign package for an area, building or architectural structure it is essential to develop a strategic system that will adapt to the environment.

Our focus is creating beautiful signs, proper contrast and allow the information to flow through the area or building where needed.  Our signs are properly laid out for each application using specific size, color, contrast and height specific to area and viewing distance.  When a customer walks through your doors or approaches your building, it’s important to make them feel welcomed, one of the easiest ways to do that is to make it easy for them  to find their way around or dazzle them with interesting content and designs.

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wayfinding directional

Directional Wayfinding Signage:

Directional Wayfinding Signage:  Where information is displayed to find a destination, location on several strategic points in the building or environment.

Getting lost in a large apartment, hotel, university or even just a small building has the potential to be a very stressful experience.  When visiting somewhere new, it’s important for individuals to feel as comfortable as possible within their surroundings.  We can help achieve this level of comfort by designing a system of directional signs throughout your location from the parking experience, entrance signs, directional map, door numbers and wayfinding signage throughout we will work with you to ensure no visitors will ever get lost in your facility.

Wayfinding Signage for Multi Family Developments

Our dedicated team is committed to guiding each project through the design stages, fabrication, schedule, and quality control process. We prioritize attention to detail and ensure that every house number, address sign, multi-family package, or wayfinding project receives our full focus. With a strong emphasis on precision and craftsmanship, we work closely with clients to ensure each project meets their unique specifications and exceeds expectations.

We are devoted to providing exceptional customer service, fostering clear communication, and coordinating projects in a professional manner to build long-lasting, collaborative partnerships with our clients. By remaining proactive and transparent throughout the process, we maintain project timelines and ensure smooth execution from start to finish.

House Numbers Canada brings a wealth of industry knowledge and creative flair to every project, combining innovative design with high-quality materials and manufacturing techniques. Our expertise spans across multiple industries, including residential, commercial, and municipal applications, allowing us to offer tailored solutions for each client. Whether you need custom signage for a single-family home, a multi-unit development, or a wayfinding system for a large complex, we have the experience and passion to deliver results that make a lasting impression.

With our dedication to craftsmanship, client satisfaction, and design excellence, House Numbers Canada continues to be a trusted partner in the creation of visually striking, functional, and durable signage solutions.

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